Phone Shop

Get an independent evaluation of your staff's interpersonal phone skills by engaging professional phone shoppers to secretly call your office and report their experience. This is an excellent way to get an objective, third-party perspective on the first impression your practice and staff make upon patients. The interaction on the phone is critical to a patient's willingness to book and/or keep an appointment. It also sets the expectation of how the on-site experience will unfold. 

At the end of each visit, the mystery shopper records their findings. These findings are then compiled into a comprehensive report we will review with you in detail, along with an Executive Summary, highlighting actionable areas for improvement. 

What it includes: